Baļļas - Terms and conditions( nav redzams)

Privacy and Cookies Policy

Fri, 23 Apr 2021 11:07:00 +0000

Privacy Policy

Here you will learn about the privacy practices and principles of personal data processing in connection with Z/S "Baļļas", registration no. 46101008197, legal address: “Baļļas”, Turlava parish, Kuldiga county, LV-3329 website www.medusballa.lv. To contact us about data processing issues, please write an e-mail to info@ballas.lv.

By entering the necessary information when placing an order, the Buyer confirms that he/she/it has read and agrees that the provided that is used:

for Seller to accept the Buyer's order and deliver goods in accordance to the requirements of regulatory enactments;
to send notifications related to the Buyer's order via e-mail;
to select, store, systematize and use all the information and data that have been directly or indirectly provided by the Buyer while using Sellers online store.
only by the Seller and its partners with whom the Seller cooperates in order to administrate and deliver the Buyer's order.

The Seller confirms that the Buyer's personal data will not be shared with third parties, except in cases specified in the legislation of the Republic of Latvia.
The Seller uses various technical and organizational security measures to protect the Buyer's personal data. The buyer's personal data is available to a limited number of people, only authorized persons.
The Seller shall keep the Buyers personal data for as long as they are valid for the purpose of their submission or as permitted or determined by the requirements of regulatory enactments.

Your rights regarding your personal data

If you are a data subject under the EU GTC (for example, you are an EU citizen and provide us with your personal data), you have the following rights in relation to your personal data:

Right of access information. You have the right to receive information about why and how your personal data is processed. You have the right to receive a copy of your personal data in our widely used electronic format free of charge.
Right to correct. You have the right to have inaccurate or incomplete personal data corrected or supplemented without undue delay.
The right to get "forgotten". You have the right to withdraw your consent to the processing of personal data and to have your personal data deleted without undue delay as soon as the data are no longer necessary to provide the services you have requested and to comply with regulatory requirements.
Right to restrict processing. You have the right to obtain a restriction on the processing of your personal data: if you object to it and we have no legitimate reason to continue processing; if you dispute the accuracy of the data; if the processing is unlawful; if you request legal action.
Right to object. You have the right to object to the processing of data at any time, unless it is necessary for a task in the public interest or there is an indisputable legal basis for the processing.
For more information, visit the EU Data Protection Website.

Cookie Policy

Cookies help to provide, improve and protect the services of Z/S "Baļļas", providing more suitable offers for the customer's needs, as well as a more convenient and safer user experience.

What are cookies?

A cookie is a small text file that is stored on your computer or other device you use (such as a mobile phone) when you visit a website. A text file contains information that is used to improve the user experience of a particular website.

What cookies are used by www.medusballa.lv and what are the purposes of their use?

Several types of cookies are used. They differ in their intended use and shelf life. Over time, cookies may be updated and adapted to improve the quality of service, but the general purposes are:

User authentication - provides user authentication and more secure use of the website.
Provision and maintenance of services - cookies that functionally support the provision of services of "Baļļas".
Website security and service integrity - Cookies that help build services to create the best customer experience.
Usage statistics and analysis - provides information on how often the websites of “Baļļas” are used; by what social groups; what search tools are used. Cookie statistics can also be obtained from the websites of cooperation partners (Google, Facebook, etc.).
Offering services and customer needs analysis - cookies, which ensure to deliver the best offers to meet the customer's needs. Third party cookie information may be used on the websites of "Baļļas". The most relevant offers can also be displayed to the user while using our parter internet sites.

How can a user choose and change the use of cookies?

If you do not want cookies to be used on the devices you use, you can change your browser's security settings. Note that changes to security settings must be made on a browser-by-browser basis, and the setting methods used may vary. However, without confirming the session cookies in "Baļļas" website, you will not be able to fully use the internet services offered by "Baļļas" online store.

Where can I get more information?

"Baļļas" is responsible for the use of cookies in "Baļļas" website and the secure processing of your personal data. If you have any questions or suggestions, please write to the e-mail address info@ballas.lv.

Distance Agreement

Fri, 23 Apr 2021 11:05:00 +0000

Distance Agreement

As Z/S "Baļļas" products and services are being offered to purchase via Z/S "Baļļas" online store www.medusballa.lv, in accordance to Article 10 of the Consumer Protection Law of the Republic of Latvia, a Distance Agreement contract must be concluded, when the buyer places an order.

This Distance Agreement (hereinafter - the Agreement) is concluded between the owner of the online store www.medusballa.lv - ZS “Baļļas”, registration no. 46101008197, legal address: “Baļļas”, Turlava parish, Kuldiga county, LV - 3329, (hereinafter - the Seller)- and the Buyer who places an order and makes a purchase on www.medusballa.lv. The agreement applies to all orders and purchases made on www.medusballa.lv.

1. The contract shall be deemed concluded from the moment when the Buyer has placed an order and has paid for the goods in accordance with these terms.

2. By placing an order, the Buyer confirms that he has read this Agreement and the terms contained therein, is aware of them, understands them and fully agrees with them.

3. The Seller has the right to restrict the services of www.medusballa.lv online store without notice, if the Seller believes that the Buyer may violate or violate the provisions of the Agreement, try to harm the Seller, the operation or security of the Internet trade site or third parties.

4. All prices of goods are indicated including tax value of 12% and 21%. The cost of the goods delivery service is not included in the indicated price of the goods.

5. Payment for the ordered product and the selected delivery service can be done in the following ways:

5.1 Using a bank transfer, after receiving the prepayment invoice;
5.2 With cash or with a payment card at the time of receipt of the goods at Seller's store “Baļļas - medus un bišu lietas” in Kuldīga, Liepājas Street 24;
5.3 At the time of placing the order with Visa / MasterCard or Swedbank, Citadele, SEB banka and Luminor banka internet banks. Card and Banklink payments are processed by Paysera LT UAB from _________ (date).

6. The seller offers to choose one of four ways of receiving the product:

6.1 Free of charge - the ordered product is receipt at the Seller's store “Baļļas - medus un bišu lietas” in Kuldīga, Liepājas Street 24;

6.2 Free of charge - in one of the Seller's sales points in Riga, by prior agreement on the time and place of delivery-receipt of the goods;

6.3 Omniva parcel terminals https://www.omniva.lv/privats/adreses

6.4 The courier service company delivers the ordered product to the address specified by the Buyer.

7. If the Buyer has chosen to receipt the goods in the store in Kuldiga, it must be receipt within 3 (three) working days from the moment when the Seller has confirmed that the order is prepared for receipt. The product will be no longer no longer reserved.

8. The buyer is obliged to ensure that the person who specified the order as well as the delivery time and address can be found in the given address at the time of delivery, is able to present an identification document to the courier, accept the goods without delay, signs the bill of lading, and makes notes on the bill of lading if requested.

9. If the Buyer has not ensured the provisions of paragraph 8., the Seller shall not be liable for any losses of the Buyer, while the Buyer shall cover the costs and losses incurred by the Seller with the delivery or return of the goods. The Seller is entitled to deduct expenses and losses from the amount paid by the Buyer, if the Buyer has not accepted the product or due to circumstances beyond the control of the Seller it has not been issued to the Buyer and it has been returned to the Seller.

Return Policy

The Buyer has the right to return the Product within 14 (fourteen) calendar days from the moment of receipt of the Product by sending a letter of withdrawal to the Seller. The Seller shall send the withdrawal letter form to the Buyer by e-mail upon the Buyer's request.

The Law on Consumer Protection of the Republic of Latvia (CPC) and the regulatory Regulations of the Cabinet of Ministers No. 255 "Regulations on Distance Agreement" (Cabinet Regulation No. 255) provides following conditions:

The Buyer has the right to terminate the Distance Agreement contract within 14 calendar days and return the product to the seller.
In the case of return, the consumer is responsible for maintaining the quality of the purchased Product during the period of withdrawal process. It is recommend to keep the original packaging of the product, so that when the Distance Agreement contact is terminated and the goods must be returned to the seller, the product would not be damaged.
The seller has the right to charge or refuse refund, if the returned product is defected, incomplete or otherwise lost its original appearance.
The Buyer is obliged to return the goods to the Seller within 7 (seven) days after sending the withdrawal letter.
A full refund (delivery costs not included), must be processed within 30 (thirty) days after the Seller has received the returned product.
If the Buyer returns the product to the Seller by writing a withdrawal letter and termination Distance Agreement, the delivery fee, paid by the Buyer, will not be refunded.
The costs of returning the product, except in cases when the product does not correspond to the ordered, shall be borne by the Buyer.
Complaints received regarding the quality of goods shall be resolved in accordance with the norms of the Consumer Rights Protection Law of the Republic of Latvia (PTAL), in accordance with the regulatory regulations of the Cabinet of Ministers No. 631. “Procedures for Applying for and Examining a Consumer's Claim for a Goods or Services Not Conforming to the Provisions of the Contract” (Cabinet Regulation No. 631). PTAL norms do not apply in cases when the product is purchased by legal entities.

To request the withdrawal letter form and to agree on the return of the product, please contact us by e-mail: info@ballas.lv or by phone: +371 63322656.

Tulkoša

Delivery and Return Policy

Fri, 23 Apr 2021 10:46:00 +0000

We offer the following delivery options:

FREE OF CHARGE - the order is received in the store "Baļļas - medus un bišu lietas" in Kuldīga, Liepājas Street 24 *;

8,50 EUR - the order is received in Riga, at one of our sales points, by prior agreement;

3,75 EUR - in Omniva parcel pick up points (only in Latvia)- for orders up to 38 x 64 x 39 cm and weighing 30 kg.

PRICE IS APPLICABLE (in relation to the size of the order per weight) - delivery by Omniva courier to the specified address, for orders over 38 x 64 x 39 cm and weighing 30 kg.

* If you choose to receive and pay for the order in the store in Kuldiga, it must be removed within 3 (three) working days from the moment when we have confirmed the readiness of the order for receipt - the product will not be reserved for longer.

Return Policy

The Buyer has the right to terminate the Distance Agreement contract within 14 calendar days and return the product to the seller.
In the case of return, the consumer is responsible for maintaining the quality of the purchased Product during the period of withdrawal process. It is recommend to keep the original packaging of the product, so that when the Distance Agreement contact is terminated and the goods must be returned to the seller, the product would not be damaged.
The seller has the right to charge or refuse refund, if the returned product is defected, incomplete or otherwise lost its original appearance.
The Buyer is obliged to return the goods to the Seller within 7 (seven) days after sending the withdrawal letter.
A full refund (delivery costs not included), must be processed within 30 (thirty) days after the Seller has received the returned product.
If the Buyer returns the product to the Seller by writing a withdrawal letter and termination Distance Agreement, the delivery fee, paid by the Buyer, will not be refunded.
The costs of returning the product, except in cases when the product does not correspond to the ordered, shall be borne by the Buyer.
Complaints received regarding the quality of goods shall be resolved in accordance with the norms of the Consumer Rights Protection Law of the Republic of Latvia (PTAL), in accordance with the regulatory regulations of the Cabinet of Ministers No. 631. “Procedures for Applying for and Examining a Consumer's Claim for a Goods or Services Not Conforming to the Provisions of the Contract” (Cabinet Regulation No. 631). PTAL norms do not apply in cases when the product is purchased by legal entities.

To request the withdrawal letter form and to agree on the return of the product, please contact us by e-mail: info@ballas.lv or by phone: +371 63322656.

Payment

Fri, 23 Apr 2021 10:44:00 +0000

We offer the following payment methods:

When choosing to receive an order in our store in Kuldiga or in sales outlets in Riga:

Pay in cash or with a payment card upon receipt of the goods
Immediately pay for the order with Visa / MasterCard * payment cards;
Immediately pay for the order in Swedbank, Citadele, SEB or Luminor internet bank (banklink) *;
Receive a invoice in email.

When choosing to receive the order through the Omniva parcel terminal (for orders up to 38 x 64 x 39 cm and weighing 30 kg):

Immediately pay for the order with Visa / MasterCard * payment cards;
Immediately pay for the order in Swedbank, Citadele, SEB or Luminor internet bank (banklink) *;
Receive a invoice in e-mail;

When choosing to receive the order with Omniva courier (for orders over 38 x 64 x 39 cm in size and weight 30 kg):

Receive a invoice in e-mail;

* Payment cards and internet bank (banklink) payments are processed by Paysera LT UAB from 29.04.2021.